We offer flat rate shipping to any US address and all APO addresses. Our current shipping prices are as follows: $6 for orders totaling $1-$35, $9 for orders totaling $35-$75, and $12 for orders totaling $75-$100. We offer free shipping on orders over $100. You may also choose to pick up your order at our farm store.
For international shipping, please contact us before placing an international order as pricing will vary on destination and size of order.
Note: International orders, including Canada, may incur duty or import taxes. The cost of shipping does not cover these fees, and Stonehedge Fiber Mill is not responsible for any customs or import costs. If you would like more information regarding custom policy, please contact your local customs office.
You may return yarn in its original condition for store credit within 30 days. Note that wound yarn, “seconds” and sale items (including yarn) cannot be returned. Postage is your responsibility unless it was our error (if you received an incorrect or defective item, etc.).
A refund will only be given in the event that the yarn you received was either damaged or defective. Please let us know if you have an issue and we will work with you to find a solution. We pride ourselves on providing great customer service and quality yarn at an affordable price. We know that mistakes can happen. A “slub” or a defect can make its way through to the customer. If that happens, notify us immediately. A picture of the issue would also help.
Due to the many variations in monitors and browsers, colors of our products may appear different on different screens. Screens are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our product colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual product. We do our very best to make sure our images are as close to the exact product as possible, but cannot guarantee that what you see is an exact match.